Changes and Cancellations Policy

Non-Refundable Reservations:
At Veluvana Bali, we provide exclusive and unique experiences tailored to each guest. Due to the nature of our offerings, all reservations made through our website are non-refundable. We encourage guests to carefully consider their travel plans before booking, as we cannot offer refunds once a reservation is made.

Requesting Changes:
We understand that travel plans can sometimes change unexpectedly. While we cannot guarantee modifications to your reservation, we are committed to assisting you where possible. If you need to request changes to your booking, please contact our reservation team at hi@veluvanabali.com. Our team will review your request and strive to accommodate it, subject to availability and any potential additional costs.

Cancellation Due to Technical Error or Unforeseen Circumstances:
At Veluvana Bali, we strive to provide a seamless and enjoyable booking experience. However, in the rare event of a reservation cancellation due to technical errors, system glitches, or any other unforeseen circumstances beyond our control, such cancellation will be final and non-negotiable. In these instances, we will process a full refund of any payments made for the affected reservation.

We understand the inconvenience this may cause and will make every effort to assist guests in finding alternative arrangements. However, it is important for guests to acknowledge that by making a reservation with us, they agree to this condition and will not hold Veluvana Bali liable or pursue legal action against the hotel for cancellations made under these specific circumstances.

We appreciate your understanding and cooperation in these rare situations, and assure you that we are continually working to enhance our systems to prevent such occurrences.

Contacting Our Team:
For any inquiries or assistance regarding your reservation, our team is here to help. You can reach us at hi@veluvanabali.com. We are dedicated to ensuring your stay with us is memorable and enjoyable.

Thank you for choosing Veluvana Bali for your unique Bali experience. We look forward to welcoming you.

Security and Safety Acknowledgment

Adherence to Rules and Safety Protocols
Your safety is paramount at Veluvana Bali. Our accommodations are designed to provide an immersive experience with nature, which includes open spaces and minimal barriers to the natural environment, such as the absence of railings. We require all guests to adhere strictly to our rules and safety protocols during their stay to ensure their well-being and the preservation of the surrounding natural beauty. Please read the Rules and Safety Precautions here.

Acknowledgment of Risks and Waiver of Liability
By choosing to stay at Veluvana Bali, guests acknowledge the inherent risks associated with a close-to-nature living environment and agree to waive any claims against Veluvana Bali in the event of an accident. While we make every effort to ensure guest safety, we cannot be held liable for incidents arising from the natural features of our accommodations or the surrounding environment. Guests are responsible for their safety and must accept the natural conditions of their stay.

In Case of Emergency or Accident
Should any accidents or emergencies occur, please immediately notify our staff for assistance. Our team is trained to handle such situations with prompt care and professionalism. Your understanding and cooperation with our safety measures and emergency protocols are greatly appreciated.

We at Veluvana Bali are wholly devoted to providing a safe, secure, and unforgettable experience. We thank you for your trust and cooperation in maintaining a safe environment for all guests.

Veluvana Support

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